SHOP FAQ
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HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
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Usually an order is prepared and deposited at the post office within 5 days maximum. However, as the only one to manage the store, these delays may fluctuate depending on the number of pending orders.
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Regarding delivery times, letters and parcels are sent with a standard shipment and will be delivered according to the Swiss Post deadlines. A tracking number will be communicated to you by email.
BY WHICH CARRIER ARE THE ORDERS SENT?
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All envelopes and parcels are sent via the Swiss Post.
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CAN I MAKE CHANGES TO MY ORDER AFTER IT'S BEEN PLACED?
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I can't guarantee that I'll be able to make changes to your order as I start working on your order as soon as it is placed but please contact me at shop.kaiflyn@gmail.com and I'll do my best!
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RETURN POLICY
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I am unable to offer returns, exchanges or cancellations at this time but if there are any problems with your order please don't hesitate to contact me at shop.kaiflyn@gmail.com
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MY ORDER ARRIVED DAMAGED / NOT ARRIVED. WHAT CAN I DO?
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Unfortunately, I do not have control over the sorting centers and the Post Office. In case the order is damaged via a third party or has not arrived at its destination, I am not responsible for it. However these situations remain extremely rare and if it is the case send me an email to contact shop.kaiflyn@gmail.com so that we can find a solution together.
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I also invite you to consult the internet page of the Swiss post office which contains all the necessary information regarding the deterioration or loss of a shipment.
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Please ensure that the shipping address you enter is correct as I can not be held responsible for parcels lost in transit. Refused shipments will not be issued a refund as the package won't be returned to me.
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HOW ARE ORDERS SHIPPED?
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Orders are wrapped in tissue paper and sent in a cardboard envelope to preserve the item as it is sent to your mailbox!
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CUSTOMS AND IMPORT TAXES
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Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import taxes that may apply.
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WHO CAN I CONTACT IF THERE ARE ANY ISSUES WITH MY ORDER?
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Please send an email with your order number to shop.kaiflyn@gmail.com and I’ll get back to you as soon as I can!